Legal
Refund Policy
Effective date: 3 June 2026
This Refund Policy explains when you may be entitled to a refund for products and services provided by Propdex Pty Ltd (ACN 698 716 077) (“PropDex”, “we”, “us” or “our”). It should be read together with our Terms of Service.
1. Your rights under the Australian Consumer Law
Our products and services come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). If there is a major failure, you are entitled to a remedy — which may include a refund — and to compensation for any other reasonably foreseeable loss. For problems that are not major, we may choose to repair, replace or re-supply within a reasonable time. Nothing in this policy limits or replaces your rights under the ACL.
2. Property reports
Because each report is generated on demand from the address you provide and delivered to you immediately, reports are generally not refundable once they have been generated — except where required by the Australian Consumer Law (for example, where a report is not delivered, is materially defective, or is not as described). If a report fails to generate or is not delivered due to a fault on our side, we will re-generate it for you or, if we are unable to, refund it.
3. Subscriptions
You can cancel your subscription at any time from your dashboard or the billing portal. Cancellation stops future renewals; your plan remains active until the end of the current billing period. We do not provide pro-rata refunds for the remainder of a paid period unless required by law. Unused monthly report allowances do not carry over and are not refundable.
4. Additional reports
Reports generated beyond your plan allowance are charged as they are used and are treated the same way as one-off reports under section 2 above.
5. Duplicate or incorrect charges
If you have been charged in error, or charged more than once for the same order, contact us and we will refund the incorrect amount.
6. How to request a refund
Email legal@propdex.com.au with your account email, the order or report details, and the reason for your request. Please contact us within a reasonable time — and, for a faulty or undelivered report, as soon as possible — so we can investigate promptly.
7. How refunds are processed
Approved refunds are made to your original payment method via our payment processor (Stripe), usually within 5–10 business days, depending on your financial institution. Refunds are made in Australian dollars.
8. Contact us
Propdex Pty Ltd
Email: legal@propdex.com.au
Brisbane, QLD, Australia